Shipping Policy

United States

Standard ground shipping within the United States is free. Delivery typically takes 3–6 business days after the order ships. Orders ship from our facility in Dubuque, Iowa.

Processing time

Most in-stock orders ship within 1–3 business days. The same-day shipping cut-off is 12:00 PM (noon) Central Time; orders placed after noon ship the next business day. We do not ship on weekends or U.S. federal holidays. If an item is backordered, we will contact you with an expected ship date.

Temperature-sensitive products

Products that require cold storage ship with ice packs or dry ice by an expedited method, Monday through Wednesday, so they do not sit in transit over a weekend. Products requiring cold shipping will ship via expedited service such as 2-day or overnight. Additional shipping charges may be required.

International orders

We ship worldwide. International shipping is quoted per order: call 1-800-253-4942 or email info@ibisci.com for a rate. Duties, import taxes and customs fees are set by the destination country and are the buyer's responsibility. Some products cannot be exported to certain countries.

Expedited shipping

Need it sooner? Call 1-800-253-4942 or email info@ibisci.com before placing your order and we will arrange overnight or 2-day delivery at carrier rates. Expedited shipping requires additional charges.

Tracking and delivery problems

You will receive a tracking number by email when your order ships. If a package is late or lost, call 1-800-253-4942 or email info@ibisci.com within 5 business days and we will work with the carrier to resolve it. Damaged shipments follow the policy below.

Freight Damage Responsibility Policy

IBI Scientific issues credit or replacement for freight damage only when the damage is documented with photographs and IBI Scientific determines that inadequate packaging contributed to it.

1. Shipments on Customer Freight Accounts

When an order ships on the customer's freight account, the customer is responsible for ensuring the shipment is properly insured against loss or damage in transit.

2. Freight Claims

If a shipment arrives damaged, the customer is responsible for filing a damage claim directly with their freight carrier.

3. Requests for Credit or Replacement from IBI Scientific

If the customer chooses not to file a claim with the carrier and instead requests credit or replacement from IBI Scientific, the following documentation is required:

• Clear photographs of the exterior packaging as it appeared on arrival.
• Photographs of the shipping label and any visible damage to the shipping carton.
• Photographs of the damaged product(s) and all interior packaging materials.

If adequate photographs of the damaged shipment are not provided, IBI Scientific will not issue credit or replacement.

4. Evaluation of Damage Claims

IBI Scientific will review the submitted documentation to determine whether the damage resulted from insufficient packaging.

• If inadequate packaging contributed to the damage, IBI Scientific will issue credit or replacement for the affected product.
• If IBI Scientific cannot determine that insufficient packaging caused the damage, or if responsibility cannot be established, no credit or replacement will be issued.

Policy Compliance

This policy ensures that freight damage claims are handled fairly, consistently, and in accordance with industry best practices. We appreciate your cooperation and partnership in following these procedures, which allow us to resolve claims efficiently while maintaining the high level of service our customers expect from IBI Scientific.

To submit photographs or ask about a damaged shipment, call 1-800-253-4942 or email info@ibisci.com.