Frequently Asked Questions

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Navigate IBI Scientific on the Web!

IBI Scientific strives to keep your purchasing experience seamless. We continuously update our website to ensure ease in navigation, shopping and ordering processes. View our answers to your frequently asked questions below or contact us at info@ibisci.com with any additional needs.

How do I search for a product?

Our search bar is a yellow square located at the bottom of our website. Once clicked, a new page pops up and your search query displays at the top.

How do I find a Certificate of Analysis (CoA)?

First, locate the product on our website by using the yellow search bar at the bottom of our web page. Next, access the expanded product page by clicking the green “View Product” button. Scroll down to find the “Certificate of Analysis” tab along the left side. Most CoAs are available by the product’s lot number*. If you do not see your product’s specific lot number on our website, contact us at info@ibisci.com or call us at 1-800-253-4942 and we will be happy to provide it for you.

*Our pure water products have a general analysis sheet which is applicable to all lot numbers. If you are in need of a customized CoA for your purified water’s specific lot number, contact us at info@ibisci.com or call us so that we can prepare it for you.

How do I find different product sizes?

On your desired product’s page you will find arrows alongside a dropdown box for different sizes and quantities available for purchase. This is located directly underneath the price of the item.

Why should I set up an IBI account?

When logged in to your free IBI online account, you receive 25% off every order placed through our website. The account setup process takes only minutes and grants you free shipping to any address within the United States. Setting up an IBI account also ensures you stay up to date with emails about our sales and promotions. Easy un-subscription from emails is available at any time.

I have more questions. How can I contact a representative?

Our office is open to phone calls from 7 am to 5 pm CST at 1-800-253-4942. Our knowledgeable customer service representatives can also be reached at info@ibisci.com. Follow us on social media (Facebook, LinkedIn, YouTube) for various updates on products, promotions, instructional videos and more.

Didn’t find the answer you were looking for? Provide us with your feedback at info@ibisci.com on how we can improve your experience! Thank you for choosing IBI Scientific for all your life science research laboratory needs.

 

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